SafeChain provides Wholecare Solutions that gives your business the opportunity to be even more successful. With SafeChain, Expect More. Stress Less.
What We Offer
Our Customers
SafeChain services the pharmaceutical and healthcare product needs for a diverse range of healthcare facilities nationwide. We understand that each customer is unique in their own way. Our flexible approach allows us to cater to each customer’s individual needs without sacrificing our quality of service. Our customer relationships are built on trust and a common goal of delivering the high-quality products and unparalleled service your patients deserve.
Our Products
Safe Chain has spent the last 15 years building our manufacturer and wholesaler relationships. We have over 100 vendor accounts established for all of your sourcing needs. This allows us to supply what you need, when you and your patients need it most.
Who We Are
SafeChain is a full-service, wholesale pharmaceutical distributor. We provide a wide range of pharmaceuticals and health care products and deliver them safely and securely to a diverse network of healthcare facilities nationwide. As your wholesale distribution specialists, we deliver the support and pharmaceutical care you need when your patients need it most, safely and securely through our supply chain. SafeChain believes your patients and business deserve the best care possible, and we assist in just that.
Our Background
SafeChain was founded by brothers, Charlie and Pat Boyd, in 2011. What started as a boutique logistics and wholesale distribution business has now transformed into a full-service pharmaceutical wholesaler focused on providing wholesale + wholecare pharmaceutical sourcing solutions. Our company has grown from only 2 employees to over 50 employees with multiple locations. Our core values are the vital link supporting the care we have for our customers and their patients.
Our Vision, Mission, Values
Vision
To be an established national pharmaceutical wholesaler
who operates with integrity through our core values while
providing fulfilling careers and opportunities to all our employees.
Mission
To execute at the highest level to deliver the support and pharmaceutical care our customers need when and where their patients need it most, safely and securely through our supply chain, all while offering unparalleled customer service and reliability.
Values
Honesty: Being truthful to each other and our clients.
Humility: Maintaining high character throughout all situations.
Gratitude: Being grateful for our clients and everything we have and do each day.
Professionalism: Dedicating ourselves to a higher standard then what is expected.
Positive Attitudes: Maintaining a polite, pleasant, positive demeanor under the toughest of circumstances.
Grit: Will to succeed and persevere no matter what challenges are thrown our way.
Responsibility: Being accountable and taking ownership in our job roles.
Teamwork: Commitment to each other to accomplish our common goals or visions.
Moral Courage: Doing the right thing even when it might be unpopular.
Enjoyment: Have fun. Life’s too short not to.
Our Locations
SafeChain is licensed nationally, including controlled substances (schedules II-V), with the DEA. Headquartered in Cambridge, MD, the company also has sales offices in Miami, FL and operates distribution centers in Cambridge, MD and St. George, UT.
Our Valued Partners
The success of our business relies solely on the success of our customers. This is why we partner with the best manufacturers and wholesalers in the country, giving your business the opportunity to thrive.
Frequently Asked Questions
How do I enroll to begin placing orders?
It’s easy! You can sign up for an account right from our website. Just look for the “Apply Now” buttons throughout the site or on our sidebar. This link will direct you to our online secure DocuSign application to complete and submit it. Once approved, you will receive an introductory call from one of our dedicated account managers to get started or watch the video below
What are the order cut-off times?
Orders may be submitted up until 6 PM EST Monday – Friday
Is there a minimum order?
No. Order only what you need, when you need it.
What should I do if I have a problem with my order?
Contact your dedicated account manager and/or call us at 855-437-5727. You can also email us at Care@SafeChain.com.
Do you offer Credit Terms?
Yes. For all customers requesting credit terms, there is a credit application to complete. Approvals can take 1 to 5 days.
To request the application, please contact our accounting team at Accouting@SafeChain.com.
What methods of payment does Safe Chain accept?
We accept ALL payment methods other than cash: Wire, ACH, Credit Card, Check
How do I get a copy of an invoice or statement?
Invoices are generated after orders have been processed and will be automatically sent to the email address on file. Customer account statements are generated weekly if there is an open balance on the account. If there is no account balance, a statement will not be generated.
Please feel free to contact your account manager or Accounting@SafeChain.com if you need an additional copy or have any questions.
Do you offer same day shipping?
Yes! Please contact an account manager for more information.
When should I place my order to receive it next day?
Most in-stock items can be ordered up until 6 PM EST to guarantee next day delivery. Larger items that ship Freight or items which cannot be shipped overnight can take longer.
Please verify with your account manager if your order is needed the next day.
Does SafeChain offer online access to customer T3 (Pedigree) documents?
Yes! Once you have an account with SafeChain you can access your T3 documents at https://safechain.track-n-trace.net/ . Your username and password are required. For T3 transactions prior to 4/1/2021 or to reset your username and/or password, please contact Compliance@safechain.com.
How do I retrieve my T3?
All of your T3 documents can be retrieved by contacting your account manager or by contacting Compliance@SafeChain.com.
How do I submit an Audit Request?
Please send all audit requests to Care@SafeChain.com. Please allow 48 business hours to process this request.
Contact Us
Corporate HQ
822 Chesapeake Drive
Cambridge, MD 21613
Phone: 855.437.5727
Fax: 866.930.1128
Phone Support
Monday - Friday
8:00am - 6:00pm EST
Sales: 855.437.5727 x1801
Compliance: 855.437.5727 x1988
Accounting: 855.437.5727 x1987